Customer Care



RETURNS & WARRANTY

We take what you all do out there very seriously. If something isn't right, you reach out to us directly. There's no call center, no ticket number — it's just our family, and we handle it personally.

You're not just buying gear. You're stepping into a mission, and we're stepping into it with you. That means we've got your back after the sale, too.

Returns

You have 30 days from delivery to request a return. Your item needs to come back unworn, unused, with tags attached and in its original packaging — send your receipt or proof of purchase along with it.

To start a return, email us at sophroneollc@gmail.com before sending anything back. We won't be able to accept returns that show up without a heads-up first.

Once we've received and inspected it, we'll let you know it's approved. Refunds go back to your original payment method within 10 business days — banks can take a little longer to post it on their end. If it's been more than 15 business days since approval, reach out and we'll track it down.

Exchanges

Fastest path to a new size or version: return the original, then place a new order once the return's approved.

Damages & Defects

Every LZ 2 is checked and verified before it ships — you'll find the inspection checklist included with your invoice. If anything's still off when it arrives — damage, defect, wrong item — reach out right away with a photo of the issue and we'll make it right.

Warranty

We build the LZ 2 to perform in the field, under real conditions. If your pack develops a material or manufacturing defect under normal use — zippers, stitching, hardware, webbing — send us a photo and we'll make it right. Replacement, refund, repair — whatever gets you back in the field with gear you can trust.

What's not covered: misuse, modification, overloading, accidents, or normal wear from real use over time. We'll always use good judgment case by case, and if something doesn't seem right, tell us. If you're not satisfied, we want to hear about it.

Shipping

Orders ship mid-week. Anything placed on a non-shipping day goes out on the next cycle. Appreciate your patience.

International Orders

Happy to ship internationally — shipping's covered at checkout. Customs duties, VAT, GST, and import fees are on the recipient at delivery, collected by your country's customs authority, and they're non-refundable on a return.

Questions?

Reach out anytime — questions, concerns, feedback, whatever's on your mind. Your experience in the field is what makes this gear better.

Text or email:
(402) 902-4820 | sophroneollc@gmail.com

Sophroneo Rescue Co. — Sound · Ready · On Mission